Privacy policy

We value our relationship with our customers and respect their privacy. Earthsent (‘Earthsent’, ‘us’, ‘our’ or ‘we’), would like our customers to feel that they are at ease while using our website.


This privacy policy governs information provided to Earthsent and communications from Earthsent, including information you provide to us on earthsent.co.nz (Earthsent’s ‘website’), on Earthent’s mobile, Facebook and Instagram applications (Earthsent’s ‘applications’), competitions and other promotions, and information you provide to us in our online store. Your use of Earthsent’s website, applications (collective, Earthsent’s ‘sites’), your entry in our competitions and other promotions constitute your acceptance of this privacy policy and your consent to the practices it describes.

We will not pass on, sell or distribute your information.

Non-personable identifiable information

When you visit Earthsent’s website or use Earthsent’s applications, with the help of our third party authorised agents (i.e. Shopify Inc.), anonymous information may be collected regarding your visit. For example, certain statistics may be monitored including but not limited to the number of people that visited these websites, geographical information etc.

Other information we may collect may include your browsing behaviour, e.g. time and date of visit and the website pages you have accessed. Earthsent strives to optimise your online shopping experience and so uses non-personable information such as this for internal business and marketing purposes.

Personally identifiable information

Personally identifiable information is any information about you as an individual. For example, your name, address, credit card number and billing information. If you choose not to provide the information we request, you may be unable to use our online services.

Online purchases

When you place an order on earthsent.co.nz, we ask that you provide your name, email, shipping/billing address, and payment details (i.e. debit/credit card number and expiration date or PayPal account information) in order to process and track your order. A record of your product purchases may be held for customer service purposes.

Facebook and Instagram applications

When you use one of our social media applications, we will request your permission to access certain personally identifiable information on those applications, such as your name, profile picture, gender and other profile information. Depending on the application, you may have the opportunity to post reviews, questions and other content on the application. You can change certain settings relating to these applications through your account and privacy settings on Facebook or Instagram.

Competitions and surveys

If you enter a competition or other promotion, we may ask you for your name, address, email and telephone number. We may sometimes use a third party application on Facebook or Instagram to host a competition or promotion. In these instances, the information you provide will be submitted to that third party and their privacy policy will govern the use and disclosure of the information you submit.

Collecting personal information

We collect your information to serve you better and to provide you with a customised experience using Earthsent’s website. We may use your personally identifiable information to:

  1. fulfil a request from you (i.e. exchange or refund);
  2. fulfil and deliver your orders;
  3. contact you if necessary while processing an order;
  4. inform you about our new products, services and offers;
  5. respond to your comments, feedback or questions;
  6. generate web analytics to compile user data for marketing purposes.

Protecting personal information

Earthsent relies on safeguards provided by third party hosts to protect personal information on our website and applications. The online e-commerce platform provided by Shopify Inc. allows the sale of products and services to you through this website earthsent.co.nz. Earthsent has created this website, including all services and information on the condition that the user accepts all terms, conditions and policies stated here.

Please contact us if you have any queries regarding the security issues of our sites.

Updates to our Privacy Policy

We may revise our privacy policy from time to time. If we change our privacy policy, we will post the revised copy on this webpage.

 

Last updated: 13 September 2021